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  • Where are we allowed to take the boat?
    Our boats are allowed to venture around the surrounding areas of Georgetown. This includes: Elizabeth Harbour, Moriah Harbour. Emerald Bay Marina depending on the weather (Deep Ocean Water). This does not include: ANY OF THE NORTHERN CAYS (Big Major Cay-Swimming Pigs, New Cay-Iguanas, Staniel Cay, Farmers Cay, Black Point, Compass Cay-The Nurse Sharks), Pigs at RolleVille, Long Island. If you wish to go somewhere out of radius you can book a private tour.
  • What is your refund/cancellation policy?
    The deposit is refundable if changes/cancellations occur 7+ days prior to your rental date. Payments are refundable if a cancellation is made due to bad weather conditions.
  • What if there is bad weather during our rental and we are unable to use the boat?
    We will issue a refund for bad weather conditions. But the Harbour offers protection from the wind with land on both sides. Sometimes it can be calm despite high wind speeds if the wind is coming from certain directions.
  • Can we take our rental to the Swimming Pigs, Iguanas and Nurse Sharks?"
    NO! All are out of our radius. You can book a private tour with us to take you. You may not realize but these attractions are 50+ miles away and require local experience to navigate. Exceptions can be made for 26ft boat rentals for period of 5 days or more if a captain is added to the rental one of the days the boat is rented. With this option you are responsible for your fuel usage. It has to be prearranged and it is weather dependent.
  • Can you deliver the boat to us?
    Yes! We deliver directly to you if you are located in Hooper's Bay-Hartswell. Emerald Bay deliveries can be arranged but will incur a delivery fee of $200 roundtrip.
  • Where do we retrieve the boat?
    If you're staying at an approved location with a dock we will deliver directly to you. If not, you will retrieve the boat from the Government Dock (location can be found on Google Maps) in GeorgeTown (Behind the straw market, By Dive Exuma).
  • Do we have to refuel?
    Yes, our business operates like a car rental. You return the boat on the fuel level you received it. If you fail to refuel a $50 refueling fee will be charged along with the cost of the gas.
  • Where can we refuel?
    Typically Minns Water Sports is the best bet (11am-4:30pm) Browns Marine is another option. Both Locations can be found on google maps.
  • What time do we pick up and return the boat?
    Deliveries begin at 9am, and drop off ends at 5pm. Keep in mind Minns WaterSports where you will need to refuel closes at 4:30pm.
  • We are in Staniel Cay and would like to rent a boat, can that be arranged?"
    Yes! We have rented to guests in Staniel Cay in the past. There is a roundtrip delivery fee of $2000.
  • What is your booking requirements?
    Anyone looking to rent a boat needs to fill out the booking form on the book now tab. There you will have to vouch that you are an experienced boater. All bookings require a deposit to confirm. Daily rentals (1 day) require 50% deposit, Multi-Day Rentals require a deposit of the daily rate and tours require a 50% deposit to book. Without a deposit your reservation is not confirmed.
  • Can we keep the boat overnight at our house/villa/hotel?
    It depends on where you are staying. If your accommodation has a dock in a secured location. If you do not have either you can rent a slip from us at $35 a night. If your rental is more than two days (one night), we require you to have dockage.
  • We want to hire a captain, can you arrange that for us?"
    Yes! When filling out the booking form simply select you'd like a captain as an addition.
  • I added on a captain to our rental, where can he take us?"
  • If we opt to return the boat early, are my charges adjusted accordingly?"
    If you return the boat early your charges will not be adjusted. As per our cancellation policy changes must be made 7+ days prior to your booking date to receive a refund.
  • I paid the deposit, when is the balance due?"
    The balance is due 7 business days in advance. The rental agreement will be sent to the email associated with the booking.
  • Can I pay online using my Credit/Debit Card?
    Yes! After submitting a booking request, you will receive a payment request from Fygaro in your email for the deposit. The balance is due 7 days before your rental. You can make changes/cancellations 7 days prior to your rental to get refunded. The system does not American Express. But Visa, Mastercard and Discover works fine.
  • Can I add on insurance to my rental?
    No we do not provide insurance options to renters. If any damage is done to the boat, the renter is liable.
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