Question 1

Where are we allowed to take the boat?

Accepted Answer

Our boats are allowed to venture around the immediate surrounding areas of Georgetown.
This includes: 
Elizabeth Harbour and Moriah Harbour.
This does not include: 
ANY OF THE NORTHERN CAYS (Big Major Cay-Swimming Pigs, New Cay-Iguanas, Staniel Cay, Farmers Cay, Black Point, Compass Cay-The Nurse Sharks), Sandy Cay, Tropic of Cancer Beach, Pigs at RolleVille, Long Island. 
 
If you wish to go somewhere out of radius you can book a private tour.

Question 2

What is your refund/cancellation policy?

Accepted Answer

The deposit is refundable if changes/cancellations occur 7+ days prior to your rental date. Payments are refundable if a cancellation is made due to bad weather conditions.

Question 3

What if there is bad weather during our rental and we are unable to use the boat?

Accepted Answer

We will issue a refund for bad weather conditions. But the Harbour offers protection from the wind with land on both sides. Sometimes it can be calm despite high wind speeds if the wind is coming from certain directions.

Question 4

Can we take our rental to the Swimming Pigs, Iguanas and Nurse Sharks?"

Accepted Answer

NO! All are out of our radius. You can book a private tour with us to take you.

Question 5

Can you deliver the boat to us?

Accepted Answer

We deliver directly to you for overnight rentals  if you are located in Hooper's Bay-Hartswell.

Question 6

Where do we retrieve the boat?

Accepted Answer

If you're staying at an approved location with a dock we will deliver directly to you. If not, you will retrieve the boat from the Government Dock (location can be found on Google Maps) in GeorgeTown (Behind the straw market, By Dive Exuma).

Question 7

Do we have to refuel?

Accepted Answer

Yes, our business operates like a car rental. You return the boat on the fuel level you received it. If you fail to refuel a $50 refueling fee will be charged along with the cost of the gas.

Question 8

Where can we refuel?

Accepted Answer

Typically Minns Water Sports is the best bet (11am-4:30pm) 
Browns Marine is another option. 
 
Both Locations can be found on google maps.

Question 9

What time do we pick up and return the boat?

Accepted Answer

Daily rentals begin at 9am and end at 4:45pm. For overnight rentals, boats have to be returned or picked up from your dock by 5pm on your last day of rental. Keep in mind the fuel dock at Minns WaterSports closes at 4pm and Browns Marine closes at 5pm.

Question 10

We are in Staniel Cay and would like to rent a boat, can that be arranged?"

Accepted Answer

Yes! We have rented to guests in Staniel Cay in the past. There is a roundtrip delivery fee of $2000.

Question 11

What is your booking requirements?

Accepted Answer

Anyone looking to rent a boat needs to fill out the booking form on the book now tab. There you will have to vouch that you are an experienced boater.
 
All bookings require a deposit to confirm. Daily rentals (1 day) require 50% deposit, Multi-Day Rentals require a deposit of the daily rate and tours require a 50% deposit to book. Without a deposit your reservation is not confirmed.

Question 12

Can we keep the boat overnight at our house/villa/hotel?

Accepted Answer

It depends on where you are staying. If your accommodation has a dock in a secured location.  
 
If you do not have either you can rent a slip from us at $35 a night. 
 
If your rental is more than two days (one night), we require you to have dockage.

Question 13

We want to hire a captain, can you arrange that for us?"

Accepted Answer

Yes! When filling out the booking form simply select you'd like a captain as an addition.

Question 14

I added on a captain to our rental, where can he take us?"

Accepted Answer

The captain can take you anywhere within our radius. 
 
ALL RENTALS REQUIRE THE BOAT TO BE REFUELED. WE ARE NOT RESPONSIBLE FOR YOUR FUEL USAGE. THE CAPTAIN WILL TAKE YOU FOR FUEL BEFORE RETURNING THE BOAT.

Question 15

If we opt to return the boat early, are my charges adjusted accordingly?"

Accepted Answer

If you return the boat early your charges will not be adjusted. As per our cancellation policy changes must be made 7+ days prior to your booking date to receive a refund.

Question 16

I paid the deposit, when is the balance due?"

Accepted Answer

The balance is due 7 business days in advance. The rental agreement will be sent to the email associated with the booking.

Question 17

Can I pay online using my Credit/Debit Card?

Accepted Answer

Yes! After submitting a booking request, you will receive a payment request from Fygaro in your email for the deposit.
 
The balance is due 7 days before your rental. You can make changes/cancellations 7 days prior to your rental to get refunded. 
 
The system does not American Express. But Visa, Mastercard and Discover works fine.

Question 18

Can I add on insurance to my rental?

Accepted Answer

No we do not provide insurance options to renters. If any damage is done to the boat, the renter is liable.

Question 19

Do you accept cash?

Accepted Answer

No Island Exclusive Boat Rentals is fully cashless.

Exuma, Bahamas

Frequently asked questions